Knowledge
Case studies
Fifteen documented engagements across BPO, IT and AI. Every figure comes from delivered project data, and clients are anonymised.
- Business process outsourcingManufacturing
DACH, Germany · Bielsko-Biała
Response time on parts enquiries cut from several days to under 90 minutes
Read the case - Business process outsourcingBanking and finance
Polish private sector · Warszawa
Handling time on Ukrainian-documentation files 58 percent shorter
Read the case - Business process outsourcingRetail and ecommerce
Polish private sector · Warszawa i zdalnie
A peak 8.1 times the baseline absorbed with service levels held
Read the case - Business process outsourcingPublic sector
Polish public sector · Warszawa
Backlog cleared in five months with no recurrence
Read the case - Business process outsourcingTechnology
Nordic · Katowice
Satisfaction in German-speaking markets from lowest to highest in three quarters
Read the case - Business process outsourcingInsurance
United Kingdom · Warszawa
Transfer mechanism and monitoring removed entirely
Read the case - Business process outsourcingHealthcare
United States · Warszawa
First response time from next business day to under 40 minutes
Read the case - Business process outsourcingAutomotive
DACH, Austria · Bielsko-Biała
Order and scheduling error rate 62 percent lower within two quarters
Read the case - IT outsourcingFinance
Polish private sector · Warszawa
Deployment frequency from monthly to several times a week
Read the case - IT outsourcingLogistics
DACH, Germany · Katowice i zdalnie
User-reported production defects 68 percent lower
Read the case - IT outsourcingEnergy
Polish private sector · Katowice
Coverage from working hours to continuous, including the OT boundary for the first time
Read the case - IT outsourcingPublic sector
European Union · Warszawa i Katowice
Conformance achieved ahead of the deadline, remediation in 20 weeks against quotes of 30 and 34
Read the case - Artificial intelligenceTechnology
Global, United States · Zdalnie w Polsce
Several hundred hours of transcribed and annotated Polish and Ukrainian speech, all accepted
Read the case - Artificial intelligenceInsurance
Polish private sector · Warszawa
Handling time on simple claims 51 percent shorter
Read the case - Artificial intelligenceEcommerce
European Union · Katowice i zdalnie
False blocks in Polish and Ukrainian 73 percent lower within three quarters
Read the case
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