Insurance · United Kingdom

The challenge

The insurer's European book serviced from the UK after Brexit required a transfer mechanism, adequacy monitoring and documentation that the regulator examined ever more closely. Moving the work west would raise cost at a moment still not profitable.

What we did

We built a dedicated Warszawa team for policy administration, claims and renewals; because delivery sits inside the EEA, the transfer mechanism was removed entirely. The UK and EU books are separated.

Results

• Transfer mechanism and monitoring removed entirely
• Policy servicing cost 39 percent lower than the UK baseline
• Claims handling 27 percent faster
• The next regulatory review with no findings on outsourcing or data transfer

Why it worked

The overhead existed because of where the work sat; moving it inside the perimeter eliminated the category rather than reducing it.