Automotive · DACH, Austria

The challenge

Order and scheduling administration had not grown with the order book, and in automotive a scheduling error means a line stoppage with contractual consequences, while the error rate was climbing.

What we did

We built a Bielsko-Biala team with direct ERP and customer-portal integration instead of working from exports, and explicitly designed exception handling with defined escalation triggers. German for the customer, Czech and Polish for suppliers.

Results

• Order and scheduling error rate 62 percent lower within two quarters
• Zero line stoppages from administrative causes in the first full year
• Invoice reconciliation exceptions 47 percent lower
• The client moved two further processes to the team in the second year

Why it worked

The client assumed a headcount problem; it had an integration and escalation design problem.