Banking and finance · Polish private sector

The challenge

Onboarding volumes outgrew the compliance function, and Ukrainian-national files took unfamiliar analysts far longer to assess. Those files backed up, and the drop-off rate was clearly higher.

What we did

We built a dedicated financial crime team in Warszawa with a capacity band and native Ukrainian-documentation capability built in, rather than treating those files as exceptions. All processing in Poland, final approval with the bank.

Results

• Handling time on Ukrainian-documentation files 58 percent shorter
• Drop-off on these files fell to the level of domestic files
• Quality rate above 98 percent across four audit cycles
• A seasonal peak 2.2 times the baseline absorbed without permanent headcount

Why it worked

The aggregate queue hid one category consuming disproportionate time for a reason that could be hired for directly.