Business process outsourcing
Technical support
Tier 1 and tier 2 support and service desk.
Technical support that resolves rather than logs. Tier 1 and 2 and service desk with quality measured by resolution, not tickets closed.
What this service covers
- Tier 1 and 2 user support
- Service desk and ticket management
- Diagnostics and incident resolution
- Knowledge base and process documentation
- Escalation and collaboration with the client's teams
Delivered from Poland
We deliver this service from Warszawa, Katowice and Bielsko-Biala plus a remote team, matching the city to the languages, cost and sector profile required. Polish, English, German and Ukrainian as standard, with a wider Central European set on request.
Compliance and data protection
Personal data is processed under GDPR and the Polish implementing act, inside the EEA. Governance and processing documentation is available on request, and for regulated clients we account for KNF expectations and, where relevant, DORA.
Frequently asked questions
- Do you provide round-the-clock support?
- Yes, on a shift model matched to the coverage the client requires.
- How do you measure effectiveness?
- By first-contact resolution, time to resolution and satisfaction, rather than ticket count alone.
Onboarding
How we launch the service
From signature to steady state. Select a stage to see the detail.
Signature
Day 0
We agree scope, service levels and the engagement model, and set the account team and governance cadence.
Related services
Let us talk about your team in Poland
We respond to every enquiry within six hours. Book a call or request a proposal.
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