Business process outsourcing
Customer experience
Multichannel voice, email, chat and social support.
Customer experience as a real conversation, not script reading. Teams resolve at first contact where policy allows, and we measure by satisfaction rather than by how quickly a call ended.
What this service covers
- Inbound service across voice, email, chat and messaging channels
- Outbound service, retention and customer care
- Tier 1 and 2 technical support and service desk
- Complaints, escalations and order management
- Multilingual service at CEFR level
Delivered from Poland
We deliver this service from Warszawa, Katowice and Bielsko-Biala plus a remote team, matching the city to the languages, cost and sector profile required. Polish, English, German and Ukrainian as standard, with a wider Central European set on request.
Compliance and data protection
Personal data is processed under GDPR and the Polish implementing act, inside the EEA. Governance and processing documentation is available on request, and for regulated clients we account for KNF expectations and, where relevant, DORA.
Frequently asked questions
- Which languages do you provide service in?
- Polish, English, German and Ukrainian as standard, with a wider Central European set and other languages on request, at a confirmed CEFR level.
- How do you measure quality?
- Through native reviewers against a quality framework written in the language, not translated into it.
Onboarding
How we launch the service
From signature to steady state. Select a stage to see the detail.
Signature
Day 0
We agree scope, service levels and the engagement model, and set the account team and governance cadence.
Related services
Let us talk about your team in Poland
We respond to every enquiry within six hours. Book a call or request a proposal.
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