Business process outsourcing
Back office
Data processing, documents, digitisation and support operations.
Back office that frees client teams from administrative work without losing control. Data processing, documents and support operations run with accuracy and an audit trail.
What this service covers
- Data processing and data entry
- Document management and digitisation
- Order handling and administration
- Ticket handling and support processes
- Quality control and reconciliation
Delivered from Poland
We deliver this service from Warszawa, Katowice and Bielsko-Biala plus a remote team, matching the city to the languages, cost and sector profile required. Polish, English, German and Ukrainian as standard, with a wider Central European set on request.
Compliance and data protection
Personal data is processed under GDPR and the Polish implementing act, inside the EEA. Governance and processing documentation is available on request, and for regulated clients we account for KNF expectations and, where relevant, DORA.
Frequently asked questions
- Do you integrate with the client's systems?
- Yes. We work directly in the client's systems rather than on exported files, which is the most common cause of errors and delays.
- How do you ensure accuracy?
- Through quality control at the source, clear thresholds and investigation of deviations, rather than booking them to a technical account.
Onboarding
How we launch the service
From signature to steady state. Select a stage to see the detail.
Signature
Day 0
We agree scope, service levels and the engagement model, and set the account team and governance cadence.
Related services
Let us talk about your team in Poland
We respond to every enquiry within six hours. Book a call or request a proposal.
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