Business process outsourcing
Content moderation
Trust and safety and multilingual moderation with wellbeing built in.
Content moderation and trust and safety with team wellbeing designed into the service. Multilingual moderation with measurable quality and moderator support.
What this service covers
- Moderation of user-generated content
- Trust and safety and report handling
- Multilingual moderation and annotation
- Appeals handling with documented rationale
- Exposure limits and support for moderators
Delivered from Poland
We deliver this service from Warszawa, Katowice and Bielsko-Biala plus a remote team, matching the city to the languages, cost and sector profile required. Polish, English, German and Ukrainian as standard, with a wider Central European set on request.
Compliance and data protection
Personal data is processed under GDPR and the Polish implementing act, inside the EEA. Governance and processing documentation is available on request, and for regulated clients we account for KNF expectations and, where relevant, DORA.
Frequently asked questions
- How do you protect moderator wellbeing?
- Through exposure limits, rotation away from taxing categories and access to support, which we make available for client audit.
- Do you moderate in multiple languages?
- Yes. Polish, German, Czech, Ukrainian and others from a single operation under one quality framework.
Onboarding
How we launch the service
From signature to steady state. Select a stage to see the detail.
Signature
Day 0
We agree scope, service levels and the engagement model, and set the account team and governance cadence.
Related services
Let us talk about your team in Poland
We respond to every enquiry within six hours. Book a call or request a proposal.
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