Artificial intelligence
AI agents
Conversational AI and agents with human oversight.
Conversational AI and agents with human oversight designed in. Systems that support and route but do not make decisions reserved for people, with every decision explainable and reversible.
What this service covers
- Conversational AI and assistants
- Agents with oversight and an override option
- Quality control support in the contact centre
- Integration with the client's processes and systems
- Human oversight design under the AI Act
Delivered from Poland
AI operations run from a distributed team in Poland with the Corpshore AI global quality layer, keeping training and input data inside the European Economic Area where the work requires it.
Compliance and data protection
AI work is done with the EU AI Act in view: risk classification, technical documentation, data governance records and human oversight. Datasets and consent are kept in a GDPR-compliant chain.
Frequently asked questions
- Does the agent make decisions for us?
- No. The systems support and route, and decisions reserved for people stay with people, with full explainability.
- Can an operator override a classification?
- Yes, in a single action and without justification, which makes the system acceptable to the people who use it.
Onboarding
How we launch the service
From signature to steady state. Select a stage to see the detail.
Signature
Day 0
We agree scope, service levels and the engagement model, and set the account team and governance cadence.
Related services
Let us talk about your team in Poland
We respond to every enquiry within six hours. Book a call or request a proposal.
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