Automotive
Automotive · DACH, Austria
The challenge
Order and scheduling administration had not grown with the order book, and the error rate was climbing.
What we did
We built a Bielsko-Biala team with direct ERP integration and explicit exception handling.
Results
- Wskaźnik błędów zamówień i harmonogramów niższy o 62 procent w dwa kwartały
- Zero przestojów linii z przyczyn administracyjnych w pierwszym pełnym roku
- Wyjątki w uzgadnianiu faktur niższe o 47 procent
- Klient przeniósł dwa kolejne procesy na zespół w drugim roku
Why it worked
The client assumed a headcount problem; it had an integration and escalation design problem.
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