Insurance
Insurance · United Kingdom
The challenge
The insurer's European book serviced from the UK required a transfer mechanism and growing compliance overhead after Brexit.
What we did
We built a dedicated Warszawa team; because delivery sits inside the EEA, the transfer mechanism was removed entirely.
Results
- Mechanizm transferu i monitorowanie usunięte w całości
- Koszt obsługi polisy niższy o 39 procent wobec bazy brytyjskiej
- Obsługa szkód szybsza o 27 procent
- Kolejny przegląd regulacyjny bez uwag dotyczących outsourcingu i transferu danych
Why it worked
The overhead existed because of where the work sat; moving it inside the perimeter eliminated the category rather than reducing it.
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